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Interlibrary Loan (ILL) is available to UPEI students, faculty, staff, and registered public borrowers. ILL may be used by faculty, graduate students, undergraduate students, and staff to request a scanned copy of an article or chapter from our Library's print collection (Scan on Demand) or to acquire research materials from another library. Costs are paid for by the University. Note: Undergraduate requests, with the exception of those for honours projects, are filled from Canadian libraries only. Members of the Public may also request materials through Interlibrary Loan. For members of the public; if there is a cost associated with acquiring the material, you will be notified and payment must be made, in person, at the Service Desk, before the request will be filled. If you are not affiliated with UPEI, please contact your local library to request our materials. Requests from public borrowers will be processed when time permits. You may also wish to consider local public libraries for materials that are not of an academic nature. The item you are looking for may be sitting on a shelf nearby. The PEI Public Library Service catalogue is available from here: library.pe.ca
Other libraries may wish to refer to Voila for more information.
If you have questions regarding previously submitted requests, please contact the ILL Department by email ill@upei.ca or telephone 902-566-0445. If requested material is no longer required, it is the borrower's responsibility to cancel the request as soon as possible.
Charges for interlibrary loans vary. The Library covers the costs for undergraduates, graduate students, faculty and staff. Public borrowers will be charged for costs (if any) incurred for the loans/scans. Payment must be made before the request will be processed. While the Library covers the costs for our students, staff and faculty, please be aware that there are costs to filling the request. If you've requested and received an article, please do your best to download and save that article for future reference, rather than having to request it again. If you have lost access to an item you already received, email ill@upei.ca as we may be able to resend the link or the document to you. Many newspaper articles and book reviews are published in a variety of sources, some that charge and others that are free, so check for freely available resources before placing your Interlibrary Loan request.
A version of many articles may be freely available from Google Scholar, academia.edu ResearchGate.net PubMed Central Arxiv.org or other Open Access sites. Please be mindful that these may be pre-prints or author manuscripts. Unpaywall and the Open Access button are two of the many tools that plug in to your browser to allow easier discoverability.
How long does it take for my request to arrive?
The amount of time it takes for an item to arrive depends on a number of factors, e.g., accuracy of the bibliographical information supplied on the request form, the response of the lending library, and the method of delivery.
Some average times include:
Digital items: most articles and chapters are delivered in an email message as a link to retrieve the PDF file. The attachment is merely a copy of your request -- not the actual article. If you encounter any difficulties, please forward the email and any comments to ill@upei.ca. You may wish to try a different browser first. You could also log in to your account to see the status of your request or download a requested article. Note that tablets may not be able to handle pdfs. The symptom of this is that you will only see the first page of the pdf. You can, however, download the file on a computer and transfer it to your tablet.
Print items: ILL'd books (and microform) are held at the Service Desk. Most items will have a 42 day (6 week) loan period from the time they are received by the library. Please try to use the material in that time, but, if you feel you need the material for longer, email us at ill@upei.ca and we shall request an extension from the lending library. The response will be at the discretion of that library, so please use the materials as if you have only the 6 week time period. Materials borrowed from other libraries within Atlantic Canada will almost always be renewed upon request, but those from outside the region are less likely to be renewed. In some circumstances, the library will consider the purchase of recently published materials instead of borrowing from elsewhere. You will be notified if the library decides to pursue this course of action.
What material can and cannot be ordered?
You can order...
You cannot order...
How will I know when my ILL has arrived, and where do I pick it up?
Email is the primary method used to contact the borrower. Our system will use the email address in your Library Account by default, so, if you wish to use an address other than your @upei.ca one, please also enter it in the Notes field for each request you submit. All requested ILL books and microform are held at the Service Desk. Articles are delivered as a link to retrieve the pdf file in an email message. If you are having difficulty opening the link, or saving the file, you may wish to "forward" the email to us at ill@upei.ca. Please provide as much information about your situation as possible. For example, are you on campus or off; are you using a personal computer or one of the universities; are you using a Mac or Windows operating system; what browser are you using, ie, Firefox, Safari, Chrome, Internet Explorer, etc. A common issue with users on a Mac using Safari is that the option to "save" the file may not be obvious. With the document open in your browser, the solution is to use Export as PDF to save the article. You can also hold down the OPTIONS key >> the SAVE AS option will appear below the Save option in the menu. Also, many tablets will only open the first page of the pdf. Try downloading the document on a different computer and transferring it to your tablet later.
Digital items: most articles and chapters are delivered in an email message as a link to retrieve the PDF file. The attachment is merely a copy of your request -- not the actual article. If you encounter any difficulties, please forward the email and any comments to ill@upei.ca. You may wish to try a different browser first. Note that tablets may not be able to handle pdfs. The symptom of this is that you will only see the first page of the pdf. You can, however, download the file on a computer and transfer it to your tablet.
Change to the way articles are retrieved:
Changes to the way the way you will retrieve your documents.
Figure 2. First-time user link to reset password
Print items: ILL'd books (and microform) are held at the Service Desk. Most items will have a 42 day loan period from the time they are received by the library not from when you pick them up. Please try to use the material in that time, but, if you feel you need the material for longer, please email us at ill@upei.ca and we shall request an extension from the lending library. The response will be at the discretion of that library, so please use the materials as if you have only the 6 week time period. Materials borrowed from other libraries within Atlantic Canada will almost always be renewed upon request, but those from outside the region are less likely to be renewed. In some circumstances, the library will consider the purchase of recently published materials instead of borrowing from elsewhere. You will be notified if the library decides to pursue this course of action.
Note that Interlibrary Loan is a service libraries provide to other libraries. Most material may be borrowed for 6 weeks with one renewal, but, because the loan is from one library to another, the six weeks is from the time we receive the book, not from the time you pick it up. If you wish to request an extension, please email ill@upei.ca at least 2 business days before the due date. Occasionally the lending institution will recall material before the assigned due date. In this case, the borrower will be notified and must return the material; otherwise fines will be incurred. There may be a $1.00 per day fine on overdue interlibrary loan material.
It is the responsibility of the borrower to return the borrowed material (complete with the UPEI Interlibrary Loan book sleeve) directly to the Service Desk by its due date. Fines of $1.00 per day may be levied for materials returned after the due date. Lost or long overdue books will result in overdue fines and replacement fees at the discretion of the lending library.
How do I contact the Interlibrary Loan office?
If you require any assistance, please contact us by email ill@upei.ca or telephone 902-566-0445.
Date Revised: January 2021