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Interlibrary Loan is available to UPEI students, faculty, staff, and registered public borrowers. Note: Undergraduate requests, with the exception of those for honours projects, are filled from Canadian libraries only. Requests from public borrowers will be processed when time permits. You may also wish to consider local public libraries for materials that are not of an academic nature. The item you are looking for may be sitting on a shelf nearby. The PEI Public Library Service catalogue is available from here: library.pe.ca
If you have questions regarding previously submitted requests, please contact the ILL Department by email firstname.lastname@example.org or telephone 902-566-0445. If requested material is no longer required, it is the borrower's responsibility to cancel the request as soon as possible.
Charges for interlibrary loans vary. The Library covers the costs for undergraduates, graduate students, faculty and staff. Public borrowers will be charged for costs (if any) incurred for the loans. Payment must be made before the request will be processed. While the Library covers the costs for our students, staff and faculty, please be aware that there are costs to filling the request. If you've requested and received an article, please do your best to download and save that article for future reference, rather than having to request it again. Many newspaper articles and book reviews are published in a variety of sources, some that charge and others that are free, so check for freely available resources before placing your Interlibrary Loan request.
A version of many articles may be freely available from Google Scholar, academia.edu ResearchGate.net PubMed Central Arxiv.org or other Open Access sites. Please be mindful that these may be pre-prints or author manuscripts. Unpaywall and the Open Access button are two of the many tools that plug in to your browser to allow easier discoverability.
The amount of time it takes for an item to arrive depends on a number of factors, e.g., accuracy of the bibliographical information supplied on the request form, the response of the lending library, and the method of delivery.
Some average times include:
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Email is the primary method used to contact the borrower when requested material has arrived. All requested ILL books and microform are held at the Service Desk. Articles are delivered as a link to a pdf file in an email message. If you are having difficulty opening the link, or saving the file, you may wish to "forward" the email to us at email@example.com. Please provide as much information about your situation as possible. For example, are you on campus or off; are you using a personal computer or one of the universities; are you using a Mac or Windows operating system; what browser are you using, ie, Firefox, Safari, Chrome, Internet Explorer, etc. A common issue with users on a Mac using Safari is that the option to "save" the file may not be obvious. With the document open in your browser, the solution is to use Export as PDF to save the article. You can also hold down the OPTIONS key >> the SAVE AS option will appear below the Save option in the menu. Also, many tablets will only open the first page of the pdf. Try downloading the document on a different computer and transferring it to your tablet later.
Note that Interlibrary Loan is a service libraries provide to other libraries. Most material may be borrowed for 3 weeks with no renewal, but, because the loan is from one library to another, the three weeks is from the time we receive the book, not from the time you pick it up. If you wish to request an extension, please email firstname.lastname@example.org at least 2 business days before the due date. Occasionally the lending institution will recall material before the assigned due date. In this case, the borrower will be notified and must return the material; otherwise fines will be incurred. There may be a $1.00 per day fine on overdue interlibrary loan material.
It is the responsibility of the borrower to return the borrowed material (complete with the UPEI Interlibrary Loan book sleeve) directly to the Service Desk by its due date. Fines may be levied for materials returned after the due date. There may be a $1.00 per day fine on overdue interlibrary loan material.
Contact the Interlibrary Loan Office by email, email@example.com or, by telephone, 902-566-0445. Normal office hours are Monday to Friday 8:30 AM to 4 PM, but staff are also scheduled to be elsewhere, so, email is the most reliable form of contact.
Date Revised: September 6, 2017