Important note regarding delivery of Interlibrary Loan (ILL) materials during the Canada Post service disruptions.
Canada Post is the primary delivery agent for libraries across Canada. While their labour action continues, mail and parcels will not be delivered, and, you should anticipate that services will be impacted well after the strike activity ends.
UPEI Patrons
If the library has not yet received your requested material, you should expect delays or cancellations.
All books currently on loan from other libraries still have the same, original due date. Please email ill@upei.ca if you need an extension.
Before submitting a new request, patrons should consider requesting individual book chapters to fulfill your research needs. Simply choose the Book chapter option from the drop down menu of the request form.
If you urgently require an entire book for your research, please email ill@upei.ca.
Journal article, electronic thesis, and book chapter requests are unaffected by this service disruption.
Other libraries
UPEI will keep your material safe until after the service disruptions. If it is required immediately, please email ill@upei.ca, and we will return the item via courier.
If you have our materials, please do not return them until after the service disruption ends. All due dates will be extended.
If you would like to borrow our material, please supply your preferred courier and account number with your request.
All UPEI patrons
Request an item not available through Robertson Library's eresources or a scan from our print holdings
If you require any assistance, please contact us by email ill@upei.ca or telephone 902-566-0445.
Please check the Robertson Library's holdings before submitting a request.
- Journal holdings may be checked by clicking the Journals tab on the Library Homepage and searching by title or ISSN.
- Article holdings may be checked by clicking the OneSearch link on the Library homepage, or, by searching from the Articles tab and/or following the full-text finder links provided in most UPEI databases. If you have the DOI, there is a link on the Articles tab that will try to locate the article for you from our resources. You may also enter the DOI on the manual request form to pre-populate the bibliographic information. Note that this is not checking our holdings.
- Ebook and online video holdings may be checked by using OneSearch or Publication Finder
- Books (print only) are listed in the library catalogue. Click the Books tab on the library homepage, then click Catalogue, or use this link: https://islandpines.roblib.upei.ca/eg/opac/home
- the tools on these pages may also be helpful: https://library.upei.ca/gscholar/offcampus or https://library.upei.ca/libx
Retrieve an item, set up your account, or check the status of your requests
- First time users will need to set their password using the "First-time users or forgot your password link" on that page.
- A password will be delivered via email instantly from dispatcher @ relais-host.com. After you've used that password to log in, you should set your own. You can do so any time -- you do not need to wait for an article to arrive.
- Current and former UPEI students, staff and faculty members will need to know their UPEI Campus ID#. This is the shorter number on your green UPEI campus card printed near the middle, or, it will have been on your letter of acceptance. Patrons without a UPEI ID# must be Registered Public borrowers, and, have a public borrower's card. You should use the barcode from that. For all patrons, retrieve your documents using the same ID number you would have used to submit your request.
- After you have successfully logged in, you will be able to download your article. Note that you may only access the link 3 times or within 14 days, whichever comes first. With that in mind, you should Download and Save the pdf so that you continue to have access to it.
- You will be able to track the progress of your requests, see a list of all the items you've requested, download articles directly and ask for extensions of loans.
Other libraries
Request or Retrieve an item from PCU
- Reminder: Requesting libraries need to choose the "target" library before submitting a request.
- Our National Library Code = PCU. Worldcat = PVZ, Docline = PECAUE
- more information about us at Voila
- Print and electronic book availability may be determined by clicking the "More" tab from the library homepage and using the "link for Guests" option.