Interlibrary Loan Basics

Note that ebooks cannot be "borrowed" through ILL, but, most books are available in print format, and we are also able to provide individual ebook chapters. Scan on Demand (Scanning from our books or print journals) is also an option. Simply choose the appropriate form (Book Chapter or Journal Article) from the drop-down menu associated with "Item Type".


All UPEI patrons

Request an item not available through Robertson Library's eresources or a scan from our print holdings

Retrieve an item, set up your account, or check the status of your requests

If you require any assistance, please contact us by email or telephone 902-566-0445.

Please check the Robertson Library's holdings before submitting a request.

  • Journal holdings may be checked by clicking the Journals tab on the Library Homepage and searching by title or ISSN. 
  • Article holdings may be checked by clicking the OneSearch link on the Library homepage, or, by searching from the Articles tab and/or following the full-text finder links provided in most UPEI databases. If you have the DOI, there is a link on the Journals tab that will try to locate the article for you from our resources.
  • Ebook and online video holdings may be checked by using OneSearch or Publication Finder
  • Books (print only) are listed in the library catalogue. Click the Books tab on the library homepage, then click Catalogue, or use this link:
  • the tools on these pages may also be helpful: or

Changes to the way you will retrieve your documents.

  • After December 15, 2020, you will no longer receive a link in the body of an email that will allow you to access your article directly. Instead, the link in the body of the email will take you to a login screen. After you have successfully logged in, you will be able to download your article. Note that you may only access the link 3 times or within 14 days, whichever comes first. With that in mind, you should Download and Save the pdf so that you continue to have access to it.

Figure 1. New Interlibrary Loan website homepage

  • UPEI campus community members use your Campus ID (staff#, student#, UPEI#, etc.) as your login. That number is on your campus card, or in your letter of acceptance (ignore any leading zeroes). Recent ID numbers are a 6 digit number beginning with 3. Public patrons (ie, graduated students, former employees, etc.) will still use that number. Public patrons who have never had a UPEI ID# will use the barcode on their yellow public borrower's card (37348...). 
  • First time users will need to set their password using the "First-time users or forgot your password link" on that page. This link is available on both ILL information pages: and

Figure 2. First-time user link to reset password

  • A password will be delivered via email instantly from dispatcher @ After you've used that password to log in, you should set your own. You can do so any time -- you do not need to wait for an article to arrive. Check it out here and send us your feedback
  • You will be able to track the progress of your requests, see a list of all the items you've requested, download articles directly and ask for extensions of loans from other libraries. The new system will also be more secure.
  • Most users will need to know their UPEI Campus ID#. This is the shorter number on your green UPEI campus card printed near the middle, or it will have been on your letter of acceptance. Ignore any leading zeroes. This is the same ID number you would have used to submit your request. Public borrower's who have never received a UPEI campus card, but have a yellow public borrower's card, should use the barcode from that.
  • The process for submitting requests will remain the same. You can follow the "Make an Interlibrary Loan" link available from most of our databases, or you can create your own request from scratch.

Other libraries

Request or Retrieve an item from PCU

  • Reminder: Requesting libraries need to choose the "target" library before submitting a request.
  • Our National Library Code = PCU. Worldcat = PVZ, Docline = PECAUE
  • more information about us at Voila
  • Print and electronic book availability may be determined by clicking the Books tab from the library homepage.

Need to get books back to your university library?

Academic libraries in Atlantic Canada are working together so that you can return material borrowed from any  library to any CAAL-CBPA library near you, and we'll take care of returning it. Please see the list of CAAL-CBPA libraries:


Click here for more information about ILL



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