Interlibrary Loan Basics

Note that ebooks cannot be "borrowed" through ILL -- not just now but at any time -- due to publisher restrictions. We are able to provide ebook chapters, e-journal articles, etc. Scan on Demand (Scanning from our books or print journals) is also an option. Simply choose the appropriate form (Book Chapter or Journal Article) from the drop-down menu associated with "Item Type". Instructions for retrieving journal articles or book chapters are available below.

All UPEI patrons

Request an item not available through Robertson Library's eresources

Retrieve an item, set up your account, or check the status of your requests

Please check the Robertson Library's holdings before submitting a request.

  • The video on our Library Tours and Tutorials Page describes how to request a scanned copy of a journal article or chapter of a book from the Library's print collections, as well as electronic research materials NOT available in the Library's collections.
  • Journal holdings may be checked by clicking the Journals tab on the Library Homepage and searching by title or ISSN. 
  • Article holdings may be checked by searching from the Articles tab on the Library Homepage and/or following the full-text finder links provided in most UPEI databases.
  • Books (print and electronic) are listed in the library catalogue. Click the Books tab on the library homepage, then click Catalogue, or use this link: https://islandpines.roblib.upei.ca/eg/opac/home
  • the tools on these pages may also be helpful: https://library.upei.ca/gscholar/offcampus or https://library.upei.ca/libx

Changes to the way you will retrieve your documents.

  • After December 15, 2020, you will no longer receive a link in the body of an email that will allow you to access your article directly. Instead, the link in the body of the email will take you to a login screen. After you have successfully logged in, you will be able to download your article. Note that you may only access the link 3 times or within 14 days, whichever comes first. With that in mind, you should Download and Save the pdf so that you continue to have access to it.
 
 

Figure 1. New Interlibrary Loan website homepage

  • UPEI campus community members use your Campus ID (staff#, student#, UPEI#, etc.) as your login. That number is on your campus card, or in your letter of acceptance (ignore any leading zeroes). Recent ID numbers are a 6 digit number beginning with 3. Public patrons (ie, graduated students, former employees, etc.) will still use that number. Public patrons who have never had a UPEI ID# will use the barcode on their yellow public borrower's card (37348...). 
  • First time users will need to set their password using the "First-time users or forgot your password link" on that page. This link is available on both ILL information pages: https://library.upei.ca/ill and https://library.upei.ca/ill/policies

Figure 2. First-time user link to reset password

  • A password will be delivered via email instantly from dispatcher @ relais-host.com. After you've used that password to log in, you should set your own. You can do so any time -- you do not need to wait for an article to arrive. Check it out here and send us your feedback ill@upei.ca
  • You will be able to track the progress of your requests, see a list of all the items you've requested, download articles directly and ask for extensions of loans from other libraries. The new system will also be more secure.
  • Most users will need to know their UPEI Campus ID#. This is the shorter number on your green UPEI campus card printed near the middle, or it will have been on your letter of acceptance. Ignore any leading zeroes. This is the same ID number you would have used to submit your request. Public borrower's who have never received a UPEI campus card, but have a yellow public borrower's card, should use the barcode from that.
  • The process for submitting requests will remain the same. You can follow the "Make an Interlibrary Loan" link available from most of our databases, or you can create your own request from scratch.

Other libraries

Request or Retrieve an item from PCU

  • Reminder: Requesting libraries need to choose the "target" library before submitting a request.
  • Our National Library Code = PCU. Worldcat = PVZ, Docline = PECAUE
  • more information about us at Voila
  • Pro Tip: You do not need to be authorized (logged in) to see the extent of our journal holdings. Click the Journals tab from the library homepage and search the ISSN or title of the journal to see if we may have access. Print and electronic book availability may be determined by clicking the Books tab from the library homepage, then click Catalogue, or go directly to the catalogue.

Need to get books back to your university library?

We know that due to COVID-19, not all students are on-campus this semester. Academic libraries in Atlantic Canada are working together so that you can return material borrowed from any  library to any CAUL-CBUA library near you, and we'll take care of returning it. Please see the list of CAUL-CBUA libraries: https://caul-cbua.ca/about/institutions

 

Click here for more information about ILL

If you require any assistance, please contact us by email ill@upei.ca or telephone 902-566-0445.